View Windows Installer Repackaging Specialist Certification

Contact Arnold Baker


Demonstrates strong leadership and managerial abilities. Desire opportunity where technical innovation is encouraged. Ability to develop workable, imaginative solutions on a consistent basis. Excellent analytical and troubleshooting skills. Promote teamwork and development of personnel. Experienced in working with a diverse population from various cultural backgrounds Dedicated with a strong work ethic.


  • Masters Degree, Business Administration (MBA), Lindenwood University, St Charles, Missouri. 2013 GPA 3.94
  • Master’s Degree, Computer Information Systems (CIS), University of Phoenix, Tulsa, Oklahoma. 04/2003. GPA: 3.97
  • Bachelor’s Degree, Business Information Systems (BIS), University of Phoenix, Tulsa, Oklahoma. 08/2001 GPA: 3.88 with Honors
  • Associate Degree, Computer Science, Rogers State University, Claremore, Oklahoma. 05/1999 GPA: 3.54
  • Diploma from National Radio Institute in “Master Microcomputers and Microprocessors”. 1985
  • US Navy Advanced Electronics “C” School, 9 month full time military school. Graduated second in class. 1976
  • Wise Package Studio 7
  • SCCM 2007
  • Management of Personnel
  • Software Distribution Specialist
  • Visual Basic 6.0
  • Windows 7 Administration
  • Network Administrator
  • Microsoft Office Pro 97-2010
  • Technical Teaching
  • Technical Troubleshooting
  • Microsoft Project
  • Visio 200x
  • Dreamweaver CS6

Mercy Health System - St Louis, MO

08/05 – Present

Senior Systems Administrator - Client Systems

Energy East

02/05– 08/05

Kerr-McGee Inc

09/04– 02/05

Mercy - St. Johns, Springfield, Mo

07/04– 08/04

Dell Professional Services

04/04– 06/04
Contracted to JPM-Chase as an Application Packager  


02/04– 4/04
Contracted to Exxon-Mobile as an Application Packager  


Contracted to Conoco-Phillips as an Application Packager  
  • Application requirements gathering
  • Initial capture
  • Create Transforms (MST) to customize existing MSI files.
  • Work with Properties to customize MSI installs for different situations.
  • Work with MSI tables directly or through the GUI.
  • Convert Install Shield installations to pure hands off MSI packages.
  • Make small changes using ORCA.
  • Creat NAL Objects using Console One.
  • Create SMS Package definition files (PDF) and Advertisements.

Sunoco, Inc., Tulsa, Oklahoma

04/93 – 11/02
System Administrator/Software Manager 02/96 – 11/02
PC Hardware Technician (Manpower) 04/93 – 02/96


System Administrator/Software Manager.

  • Managed network and desktop software for 350+ workstations and servers for refinery operation.
  • Oversaw software/hardware departmental budget in excess of $400,000 on an annual basis.
  • Provided direction for PC hardware support team and one programmer.
  • Created software installation packages (MSI) using “Wise for Windows Installer 3.0 through 4.2.” These were for windows 9x, 2000, and XP.
  • Mastered software rollout methodology by distributing software packages to desktops using software I wrote in Visual Basic 6.0. This software read the system registry to determine installation state of software and started the installation as needed.
  • Used SMS and Altiris along with my own software to distribute installation packages.
  • Software packages included Citrix Metaframe, Aspen Suite, Chempro, Railcar Management, IBM Personal communications, Reflections and many more. These installations required no user intervention.
  • Created custom Transform Files (MST) for Microsoft and other shrink wrapped product installations that used the MSI format.
  • Migrated CC:MAIL to MS OUTLOOK with automated settings migration.
  • Wrote software to migrate PC personality as users received new computers.
  • Developed technical operational standards through successful team influence for Tulsa location.
  • Troubleshot software problems, interfaced with vendors, maintained license count and ensured license compliance.
  • Wrote security software that used inexpensive computers to provide near live pictures to all desktops. This software included recording capability.
  • Provided technical assistance to users and PC hardware support team.
  • Specified new systems and software.
  • Wrote and implemented utility software using Visual Basic in support of network operations.
  • Planned and implemented operating system migration from Windows 3.1 to Windows 95 and XP.
United States Navy   06/71– 09/92
Training Chief – Millington, Tennessee 12/89 – 09/92
Electronics Division Chief – Norfolk, Virginia 03/86 – 12/89
Instrument Repair Supervisor – Virginia, Beach, Virginia 12/83 – 03/86
Electronics Repair Supervisor – Virginia Beach, Virginia 09/79 – 12/83
Electronics Instructor – Millington, Tennessee 06/76 – 08/79

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  General Management

  • Performed Quality Assurance Audits.
  • Led team of 5 instructors in developing the Navy’s first computer based training system for the aviation community.
  • Managed aircraft maintenance division consisting of two work centers and 20 personnel.
  • Improved under performing technicians through successful training and motivational programs.
  • Redesigned aircraft navigation system, enhancing flight crew safety.
  • Improved 20-year old aircraft performance levels.
  • Taught electronics and power distribution classes for 25 students.
  • Developed remedial curriculum that improved student grade point averages by 20 points.
  • Conducted Learning Center tours for Admirals and United States Congressional personnel.

Electronic Maintenance Supervision.

  • Designed test equipment for aircraft instrument repair shop.
  • Built an aircraft instrument repair shop, including much of the test equipment.
  • Supervised three different shops simultaneously with up to 40 workers.
  • Provided on-the-job training for instrument repair.
  • Repaired aircraft electronic navigation systems.
  • Troubleshot and made repairs to the computer, at the component level, utilized for troubleshooting navigational systems.
  • Taught aircraft electrical, hydraulics, and electronic systems to classes of 25 students to national and international student population.
Training Certificates
  • Wise installation System for Windows Installer 3.0
  • #2272 Implementing and Supporting Windows XP
  • #1579 Accelerated Windows 2000
  • #1017 Mastering Web App. Development Visual InterDev
  • #1560 & 1561 Windows 2000 Advanced Server

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